We are committed to being your trusted partner, providing the high-quality products you deserve at the lowest prices, service, and convenience. If you are not completely satisfied with your purchase, we are here to help with exchanges, returns, or repairs. If you are not satisfied with an item you received from us, please contact customer service by emailing { info@believeinfun.com }
return
◆General Returns: Believe In Fun stores accept returns on most products within 7 days of purchase. To be eligible for a return, the item must be in original condition, unused, and in its original packaging. Customers must pay for the return shipping of the item.
◆Defective products: If you received a defective product, please contact us within 7 days of purchase at info@believeinfun.com Contact our customer support team to arrange a return, exchange or refund. Believe In Fun store will cover all costs associated with the defective product. Our policy lasts for 7 days. If 7 days have passed since you received the product, unfortunately we are unable to offer you a refund or exchange.
◆We cannot refund if any of the following two situations occur.
- Sending merchandise to an incorrect address (including returning merchandise to the place of shipment without contacting us).
- Select Cash on Delivery as your return method.
2. Refund Process
◆Refund method: Refunds will be issued to the original payment method used for purchase.
◆Processing time: Once we receive the returned product, it can take up to 7 business days to process a refund. The time it takes for a refund to be reflected in your account may vary depending on your payment provider.
3. Return Policy
To initiate a return, please follow the steps below:
one. Please contact our customer support team at { info@believeinfun.com } to request a return.
b. Package the item securely, including all accessories and original packaging.
c. Ship the item to the address provided by our customer support team.
The customer is responsible for return shipping costs unless the return is due to a product defect or an error on our part.